If you wish an exchange for your article you can send it within the 14 day return limit. An exchange is however only possible if the item is available. Please take into account that we can exchange only for the same article into another size and/or color. An article cannot be changed into a completely new one. For this case, please place a new order. Please state the desired size and color, as well as the reason for the exchange, on the exchange or return form. Then we will send the article to you immediately after receipt, free of charge to the delivery address.
Please understand that we cannot exchange orders free of charge outside Germany.
g-lab items that were acquired at a retailer cannot be exchanged or claimed at the g-lab Online-Shop. Neither is an exchange of goods from the g-lab Shop possible at a retailer. Our customer service likes to be at your disposal, if you should have questions. You can reach us Monday till Friday from 10am to 5pm CET: firstname.lastname@example.org
c/o ITG GmbH Neuss
The offered goods are presented clearly and as far as possible corresponding to reality at www.g-lab.com. g-lab is not in the position to guarantee that the pictures and colors the Customer is shown on the screen match completely the reality, also due to different screen or graphic settings. All our goods are checked thoroughly for faults and defects before the dispatch. If you should get faulty goods, we ask you to inform us immediately: email@example.com or by phone under +49 211 43 61 67 0.